I’m not sure I understand your point? My understanding is the intended users of Salesforce are most certainly the sales team.

And I say this out of experience with using it as part of a sales team at a car dealership I worked at years ago. Every sales person in the company was expected to log all the customers they interacted with, track phone numbers & other info, set reminders to makes sales calls, make notes of what you talked about in said sales calls, et cetera, et cetera. And management was adamant that we did these things.

And for good reason. Sales is a very data driven industry, so to your point yes, it’s great for upper management to be able to track & aggregate all of the data company wide.

It’s been too long since I used it for me to really remember or comment on the performance of the software. But if it’s as bad as the OP is saying that’s a real problem. If you have a whole sales team using this, and performance issues are constantly slowing them down and wasting time, that’s something that should seriously be addressed.

I guess you’re saying though that they just don’t care if the sales team experience sucks? As long as management gets their data?