Re:List of apps people pay for but have low rating
by wpietri on Saturday May 01, 2021 @03:25PM
(#27009060)
I'd say a lot of those are perfectly valid reasons to give a bad review, as those are all actual human beings with mobile phones who may find and buy an app on the app store.
It reminds me of when I did tech support in college. Everybody who walked in or called was a real person trying to get real things done. If they knew as much about computers as me, they wouldn't have been walking in. So I learned to accept them as they were and do my best to help them. I didn't get to choose who walked in.
I think it's the same deal with putting an app in an app store. Well over 80% of America has a smartphone at this point. If a dev really wants to restrict their market to some narrow demographic, it's on them to do the work of countering the context, which sets the entry criteria somewhere around "has at least one eye and one finger". That means very clear marketing, design, and interface choices to make it clear to people they're in the wrong place before they've invested enough time that they feel writing a review is merited.
It reminds me of when I did tech support in college. Everybody who walked in or called was a real person trying to get real things done. If they knew as much about computers as me, they wouldn't have been walking in. So I learned to accept them as they were and do my best to help them. I didn't get to choose who walked in.
I think it's the same deal with putting an app in an app store. Well over 80% of America has a smartphone at this point. If a dev really wants to restrict their market to some narrow demographic, it's on them to do the work of countering the context, which sets the entry criteria somewhere around "has at least one eye and one finger". That means very clear marketing, design, and interface choices to make it clear to people they're in the wrong place before they've invested enough time that they feel writing a review is merited.