sure they are not as bad as godaddy at the moment, and maybe they are better than nanecheap at abuse complaints, but I'm not sure of that.

They have ejected customers over complaints, and they have stated they now actively inspect what your users post and report things to three letter places with chains and guns, as well as censor / eject customers based upon a shifting view free speech / well, not all speech but most, depending on the year.

My recent report to cloudflare of a customer of using cloudflare to hijack one of my domains led me to a loop of "we are experiencing a heavy load of support requests and our company is suffering with reduced support staffing for (cant remember, the freeze in tx? covid or something?) - not a huge deal but whatever - similar to google, when you don't spend a lot of money for support it's hard to complain about it I guess.

As the original poster mentioned user generated content, it would not be hard to create issues and weaponize cloudflare's censoring / reporting hammer imho.

Indeed it is a tough to beat combo, but not for the issues the OP was describing imho.

I contacted their support and after 1 hour of no one possibly accepting that it was a bug (just insisting over and over I clear my cache, use a specific version of Chrome etc) I got fed up. I’m a front end dev. I could see clearly one of their APIs the page depended on was serving a 500.

Anyways I transferred my domains and haven’t missed anything. I was already using cloud flare for DNS though.