Re:Google is saving $1B per year as a result of employees wo...
by Retric on Thursday April 29, 2021 @01:17PM
(#26983861)
Only in theory, in practice success is measured by the associated metric. And as constantly demonstrated, anytime you measure people’s performance by some metric that metric becomes gamed.
In your example, the "O" would be something like "provide a good experience for app users" and a "KR" would be "improve star ratings from 4.2 to 4.5". The "O" helps keep you focused on what you actually care about, making the metric subservient to that goal.