Re:Bruce Schneier wants you to make software better
by magicalhippo on Wednesday April 28, 2021 @04:54PM
(#26974067)
> virtually every piece of software I've ever used feels like the person who wrote it has absolutely no idea how work is actually done
That's why I like taking support calls every now and then. Very often I end up having to connect to the user via TeamViewer, and almost every time I learn something.
It might be something trivial like some input boxes being in an illogical order, it might be something bigger.
It's amazing what users put up with without complaining to us, so getting the chance to view how they work is gold for me.
That's why I like taking support calls every now and then. Very often I end up having to connect to the user via TeamViewer, and almost every time I learn something.
It might be something trivial like some input boxes being in an illogical order, it might be something bigger.
It's amazing what users put up with without complaining to us, so getting the chance to view how they work is gold for me.