> Hansson’s response to this employee took aback many of the workers I spoke with. He dug through old chat logs to find a time when the employee in question participated in a discussion about a customer with a funny-sounding name. Hansson posted the message — visible to the entire company — and dismissed the substance of the employee’s complaint.

This is not how any leader should behave. It's a childish passive aggressive bullying power move by the most powerful person at a company. It's disrespectful to that employee by the person at the top of the ladder. That sends waves of signals to everyone else and that alone to me would be a reason for DHH to resign because how are employees supposed to work respectfully with each other if their leader is so openly disrespecting another employee who is in a huge power imbalance to him.

That's extremely poor behaviour to say the least.