Last time I tried matrix, and mind you that was over 3 years ago. Was with riot.im and trying to use the e2e encryption. The major surprise was not being able to suddenly decrypt older chat messages when OpenBSD changed the User-Agent string for Chromium which as I understand was used to establish the device identity. This is not something non-technical people can or want to diagnose.

It's significantly better now! They've done a lot in the last 3 years, and during that timeframe was when cross signing and e2ee DMs became default. It's not perfect, but it's by far the best I've found for my priorities, and I think it's much more reasonable for regular people now. And if not now, hopefully soon! As a sibling mentioned, some of the alternative clients are also getting good.

The iOS client (Element) is garbage unless they fixed it in the last month. I suspect that’s what they’re referring to.