Investigating why McDonald's ice cream machines are often broken [video]

Re:Investigating why McDonald's ice cream machines are often... by raverbashing on Monday April 26, 2021 @08:58AM (#26942036)

I agree with you, and I was not blaming the users/the workforce. As you said it is a fact of the industry.

McD is known for making their processes simple and repeatable and it seems the machine is failing that paradigm.

(And oh well, my comment was speculative and made before I saw the video, the users really can't do much when the company hides information from them - though we don't know exactly how the procedures are laid down in the manual and how they can be improved. it's one thing if the manual says "fill this up and press the button" another if it says "fill this up to this line and check A, B and C before pressing the button")

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Re:Investigating why McDonald's ice cream machines are often... by slantyyz on Monday April 26, 2021 @10:12AM (#26942679)

> McD is known for making their processes simple and repeatable and it seems the machine is failing that paradigm.

Which, coincidentally, is based on Frederick Taylor's theory of Scientific Management. Pretty sure Frederick Taylor and the Taylor making the ice cream machines aren't connected in any way though.

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