Re:Investigating why McDonald's ice cream machines are often...
by wronglebowski on Monday April 26, 2021 @08:29AM
(#26941793)
I had access to both. We did not pay for any of it. In fact the Taylor facility in our local market offered free “training” days once a year specifically for McDonald’s employees.
McDonald’s is much more political than people think. The franchise I worked for was very well connected and well represented. It’s possible that this access was something they pushed for or is not well known.
Re:Investigating why McDonald's ice cream machines are often...
by setr on Monday April 26, 2021 @02:12AM
(#26939757)
Payment type would also matter. If it’s a flat monthly fee then they’re incentivized to avoid service calls. I imagine franchises and Taylor itself would also vastly prefer such a scheme, as it would reduce cost variation.
Re:Investigating why McDonald's ice cream machines are often...
by sverhagen on Monday April 26, 2021 @02:16AM
(#26939776)
I understand that companies like Taylor benefit from income streams being predictable. But as per the video it seems that their revenue model was predicated on having as many incidents as possible, each billed separately.
Was that technician for free? Or did your franchise owner pay for it, out of (your) sight? The claim isn't that they do a poor job with technicians, just that they are perversely incentivized to profit from it.
The video also explains there was a (very limited) owner manual, while all the secrets were in the service manual. Which of those did you have access to?
I find it potentially a bit of a low blow to question Wendy's and others' food safety standards.
Did you see the video?