The franchise model has the costs borne by franchise operators, but the contracts are signed by corporate.

It's possible that someone at corporate is getting kickbacks.

There’s no fixing operator error.

This is the opposite of operator error. Systemic problems require systemic solutions. If you have thousands of machines out there with reputations for always being broken, the problem is your machines.

It’s not operator error. As the video repeatedly points out, the same machines, by the same vendor, installed in other fast food restaurants (Wendy’s, etc), do not face similar breakdowns.

It’s clearly a McDonald’s Corporate sanctioned plan.

McDonald's uses unique machines that have two hoppers so they can serve both milkshakes and ice cream. More parts, more complexity. They also use a pump instead of gravity, so they can serve customers more quickly. That pump is probably what necessitates all these complicated moving parts, and makes it so much more prone to failure.

The video actually said that the Taylor machines at McDonald's were exclusive to them - the other franchises use a different model. (I'd wager the others are less automagic)

It seems clear to me that McDonald's is bad at training their workers to use the machine that other fast food restaurants don't have trouble with.

Makes you wonder what other shit like this McD has going on...

If you build machines that operators keep breaking then your machine is crap and you deserve to go out of business.

I'm sure that if McDonald's paid Taylor a bonus for 99.99% uptime then at least half of 'operator errors' would disappear.