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A comment on Ask HN: Is this idea viable - email automation for SaaS.

Re:Ask HN: Is this idea viable - email automation for SaaS by PonyGumbo on Thursday June 23, 2011 @01:15PM (#2688726)
I guess I'm having a hard time thinking outside the narrow frame of my own experience, but why wouldn't you just consolidate the signup process to one or two steps?
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Re:Ask HN: Is this idea viable - email automation for SaaS by cloudpre on Thursday June 23, 2011 @01:46PM (#2688922)
Hi Pony - it's not about signup process. It's after signup process (free trial) - how do you manage your customers?

Normally, people handhold but it doesn't scale. This is automated marketing way.

Thanks.

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