Re:Products purchased at Apple Store in India cannot be refu...
by JumpCrisscross on Thursday April 15, 2021 @12:24PM
(#26822541)
> The business offers a policy. You're simply using it.
There is the spirit and the letter of an agreement. The relative importance of these in commercial contexts varies from culture to culture. (The term of art is high trust versus low trust societies.) Abuse (versus breach) involves complying with the letter of an agreement while violating its spirit. As you observe, this is subjective.
Fundamentally, if return policies are treated by customers as a return versus rental, terms can be more generous. If they are abused, the terms must be stricter.
There is the spirit and the letter of an agreement. The relative importance of these in commercial contexts varies from culture to culture. (The term of art is high trust versus low trust societies.) Abuse (versus breach) involves complying with the letter of an agreement while violating its spirit. As you observe, this is subjective.
Fundamentally, if return policies are treated by customers as a return versus rental, terms can be more generous. If they are abused, the terms must be stricter.