Re:Products purchased at Apple Store in India cannot be refu...
by mattl on Thursday April 15, 2021 @12:25PM
(#26822547)
Games Workshop, the miniature manufacturer is like this. The few times I've had an issue with something from them -- mostly missing pieces -- they've shipped me a replacement entire kit, usually overnight at no cost to me.
Re:Products purchased at Apple Store in India cannot be refu...
by gnrlst on Thursday April 15, 2021 @01:10PM
(#26823271)
I have to say Games Workshop and Starbucks are two easy examples, and say nothing about the underlying system of trust in a country.
Games Workshop: a piece costs near nothing to them. It's just a piece of plastic. Makes a ton of economic sense to just replace it and keep customers coming back to buy more profitable plastic.
Starbucks: are a huge multinational that operate a sophisticated logistics network so shipping an item out is less than a thousandth of a rounding error in their daily P&L both in terms of money and time.
The real places to call out / praise are small independent shops where a single item purchased (or returned) could swing the daily revenue / profit one way or another.
Re:Products purchased at Apple Store in India cannot be refu...
by bakedbeanz on Thursday April 15, 2021 @12:32PM
(#26822672)
It makes sense for them to want to keep their customers happy, considering how goddamn expensive those little bits of plastic are
She remarked that this would NEVER have happened in Italy: no shop would ship something like that, as it would be ripe for abuse. And she's right, there is a big difference in the culture of trust which makes such a thing possible in the USA.