From my initial readings I _believe_ it's the backing out of intent. "Making action plans" and "provision of referrals" has also been mentioned so it could be both! I'm only looking at the lit reviews at the moment though.

In my experience, the "talking off the ledge" was always the most important part in the moment. I found that the follow up from someone who knows what they're doing helped keep me away from the ledge too.

I feel like a lot more work could be done in this area, but I'm not in psych and I wouldn't know where to contribute.