News for hackers. Stuff that matters.
Re:Adobe charges subscription cancellation fee by phreeza on Tuesday April 13, 2021 @03:31AM (#26789171)
The exact same thing (monthly fee, 12 or 24 month contract) is very common in Germany for mobile phone and home internet plans.
Re:Adobe charges subscription cancellation fee by p49k on Tuesday April 13, 2021 @05:20AM (#26789944)
The complaint here isn't that there is a contract; it's that the user is deceived by dark patterns into thinking they've entered a plan with no contract.

By contrast, going to tmobile.de or blau.de, even without speaking German it's extremely clear that prices are based on 24-month contracts. Never is the monthly price mentioned without a clear label below it indicating 24 month terms. Blau even takes it a step further and places the text twice in the box, once in the UI and another time directly below the price.

Re:Adobe charges subscription cancellation fee by hnbad on Tuesday April 13, 2021 @04:06AM (#26789443)
True but this would indeed be considered very unusual and surprising for software if it wasn't indicated explicitly.

I just checked and while they do only indicate "X €/month" on the product page, as soon as you enter the checkout process it says "yearly subscription, monthly payment - Y €/month" with the additional options "yearly subscription, advance payment - X €/year" and "monthly subscription - Z €/month". I'm not sure how they're getting away with the misleading prices on the product pages tho (usually there's at least an asterisk indicating this comes with additional conditions and obligations).

Re:Adobe charges subscription cancellation fee by nicbou on Tuesday April 13, 2021 @03:40AM (#26789241)
That's what I was thinking. If you want to get out of a contract early, you'll usually lose some money. That's true for rent, public transit passes, and many other types of subscription.

If there are no consequences for bailing out of a contract, it makes them rather pointless.

Re:Adobe charges subscription cancellation fee by vkazanov on Tuesday April 13, 2021 @04:26AM (#26789579)
But then there's always some kind of a cool down period, i.e. a time during which one can cancel a subscription without penalties.

At least this is how I expect things to work here, in the UK.

Re:Adobe charges subscription cancellation fee by nicbou on Tuesday April 13, 2021 @05:53AM (#26790169)
There's a 14 day cancellation period after you sign certain contracts, but I don't know the details.

Beyond that, a contract is a contract.