Re:Adobe charges subscription cancellation fee
by codetrotter on Tuesday April 13, 2021 @04:27AM
(#26789587)
I live in Norway. When I sign up for a phone subscription with a 12 months period for example, it will continue to run yes but crucially I can cancel at any point after those 12 months are up without any fees or anything, that’s what I am saying.
12 months binding is fine. Cancellation fee before the 12 months are up is fine.
Automatically binding your customers for another 12 months every year is insane and extremely hostile and abusive behavior. And I will have no part in such things so even though I love the software that Adobe makes I quite frankly will avoid doing any business with them ever again now to the extent that I am able to.
If you choose the annual contract, that will run for a full year with you paying monthly installments. If you want to cancel early, you will have to reimburse them. That is exactly the same as phone plans, gym plans (with the exception that gyms often don't allow early cancellation at all), etc. Now if you don't cancel what do you think will happen with an annual contract? Of course it will prolong for another period of time that you chose, in this case a full year again. This is literally hoe contracts work.
If you get a monthly subscription of Netflix, you don't need to manually prolong it every month, do you?