If you go to arbitration and you feel the result was unfair, you can always appeal to the courts. There, the judge can either affirm the decision or throw it out entirely.
And the arbiter only gets to keep making money by hearing "cases" as long as they don't rule against the company.
The problem is the court system has chosen to liberally interpret the arbitration act against the citizenry.
Now show me all these agreements being "thrown out". What's instead happening is state laws attempting to protect the citizenry being thrown out instead.
This really has been a cancer on our nation, I remember the day after citizens united even xbox live had binding arbitration in a mandatory update the very next day.
Reason 749274937295 I am done with this country.
Mandatory binding arbitration bans courts of law from making any decision. They are only allowed to enforce the decision of the arbiter, who does not have to follow any laws except the American Arbitration Act.