If nothing else, it was deliberately ignored. The customer contacted support last year via email, then in February, and again in April. Then we get to reviews (left by different users) for both the iOS and Android apps, stating this is a problem. Fortunately, the devs commented on the feedback! They replied with "Thank you so much for your suggestion, [name], feedback from users like you help us!"

Note none of this is implies they're working on it, just that they acknowledge the issue; which, to me, is absolutely incredible.