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A comment on Uber ordered to pay $1.1M to blind woman refused rides. Parent comment

Re:Uber ordered to pay $1.1M to blind woman refused rides by buran77 on Monday April 05, 2021 @06:15PM (#26705352)
You can trust me on this one, as I've seen this process in the past in this kind of company and from the right vantage point: it stopped at "is it bringing us more revenue within the strategy we outlined for the next X years?".

Uber has all the resources needed to implement this, they don't need to outsource, they don't need to commission studies, they have all they need upfront because it's the same skills and resources that make them money now. If they saw an opportunity they wouldn't have left money on the table.

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Re:Uber ordered to pay $1.1M to blind woman refused rides by jedberg on Monday April 05, 2021 @06:50PM (#26705662)
Oh I'm sure it would cost them more money in the short term. It would probably improve customer satisfaction though. Or driver satisfaction. Both of which would have longer term effects on revenue. So it's a question of whether or not they optimize for those things.
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