There is no perfect solution to this problem, however, people in general - even those who enforce the law - tend to be flexible. The situation described in the article describes a person who was badly treated by Uber drivers and would probably have tolerated a service in which the drivers treated her like anyone else even if technically Uber did not tick every single box of the ADA. It might even be counter productive to force Uber to provide a non-discriminatory service to everybody everywhere.

The law sets a high standard that we should all strive to meet but the courts tend to be full plaintiffs who have been wronged by companies failing to provide even the bare-minimum service. This appears to be the case here and we should probably focus on how to grasp the low hanging fruit before trying to come up with the "perfect" solution.