It's going to be interesting when class actions start happening for companies pushing the mandatory arbitration garbage. If a class action still proceeds because enough people have opted out, then it will demonstrate real damages. After which, everybody who didn't opt out will have a pretty strong case to arbitrate asking for at least the same compensation - while a settlement isn't an admission of guilt it does demonstrate merit, and the arbitrator will not want to admit that they're an outright sham. And once this gets popular (eg a one-stop website for submitting your arbitration claim), the company is going to be stuck paying all of those separate arbitration case fees as they promised.