No malice aforethought is required for careless words to perpetuate harmful and ignorant stereotypes that help make already hard problems all the more intractable for people whose lives already suck.

When your words are not received in the spirit you intended in a text only environment, working on finding the right words is typically the most effective approach to remedying the matter.

I wrote what I wrote previously because I'm on your side and a writer by trade. I still blog about homelessness at times. Searching for the right words to adequately convey meaning is something I spend a lot of time on and put a lot of work into.