Put it turns out people actually don’t do this for office suites... that’s the context of this story. Collabra haven’t had a new LibreOffice support client since 2018. Enterprises they try and sell to say they don’t use or want support and don’t understand the proposition.

As is pointed out, Collabra hasn’t had a new support client since 2018, but other companies have had support clients. These companies sell libreoffice clients under the name libreoffice, unlike Collabra, and don’t actually contribute back to the project, but basically just open support tickets relying on upstream devs to provide support for free, while they undercut the companies providing support for the project.

While morally questionable. Philosophically; Why is this a problem? I suppose I could provide enterprise support for Bash or Midnight Commander without contributing back to these software projects.