Enterprise is a different beast. They require someone to call when something goes wrong. It might not ever go wrong, but having the contract is still important.

Most individuals don’t need anything like this type of support. But if you’re a large company or government, it’s required.

> But if you’re a large company or government, it’s required.

Even the LibreOffice people agree it doesn't really seem to be required. Hence their panic.

> It is routinely the case that I meet organizations that have deployed free LibreOffice without long term support, with no security updates etc. Try the Cabinet Office in the UK (at the center of UK Government), or a large European Gov't Department I recently visited - 15,000 seats - with some great FLOSS enthusiasm, but simply no conceptual frame that deploying un-supported FLOSS in the enterprise hurts the software that they then rely on. Or a giant Pharma company in the news right now; companies do it left & right.