I think the Uber example is a great read, and kind of makes my point. All that complexity and they are still losing money! All those payment methods, hundreds of megabytes of application binary, hundreds of backend teams, all of them very busy "doing things" but the company is not making money. Maybe they need to hire 60 more bizops ninjas.

Even with this thread, I have to say I'm kind of a hypocrite, since I'm one of these "support role" guys in my own company. I make it a goal every day to try to draw a clear understandable line between my work and the company making money. Some days it's not easy after 8 hours of TPS reports. I've been in roles where to this day I can't figure out how what I did made the company money. It was a lot simpler to explain when I was directly making the product.