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Re:Why Microsoft Wants Discord by hpoe on Friday March 26, 2021 @12:41PM (#26594161)
From what I've seen the big companies just stink at chat period, so they go in buy a chat company, ruin the product and someone else moves into the space and starts taking market share again.

Examples include

AIM

Skype

Slack

and now Discord

Re:Why Microsoft Wants Discord by potatoman22 on Friday March 26, 2021 @01:18PM (#26594586)
Or the chat product space is just constantly evolving, so older platforms inevitably get left behind after radically new ones pop up.
Re:Why Microsoft Wants Discord by xboxnolifes on Friday March 26, 2021 @01:56PM (#26594984)
I don't think that companies are bad at making chat. I think that chat is difficult to make profitable to maintain.