I've not had any trouble finding help at REI, but it sounds like perhaps you go more often than I do.
The point of the co-op is that it is much better for the worker. There's no inherent reason why a co-op would need to have any different level of customer service than a corporation. My personal worst customer service experience is at Home Depot for example. I had to wait 45 minutes to get a 4 foot length of hose cut, something that would have been under 5 minutes at my local hardware store (and so I go to the local shop now).
Ideally many stores would be co-ops and they could compete on price, quality, customer service etc like any other business.
Perhaps you're satisfied with the customer experience at Uber, but the situation for drivers seems pretty exploitative. If I can get similar service and the workers get a fair deal, I'd be much happier choosing that.
The point of the co-op is that it is much better for the worker. There's no inherent reason why a co-op would need to have any different level of customer service than a corporation. My personal worst customer service experience is at Home Depot for example. I had to wait 45 minutes to get a 4 foot length of hose cut, something that would have been under 5 minutes at my local hardware store (and so I go to the local shop now).
Ideally many stores would be co-ops and they could compete on price, quality, customer service etc like any other business.
Perhaps you're satisfied with the customer experience at Uber, but the situation for drivers seems pretty exploitative. If I can get similar service and the workers get a fair deal, I'd be much happier choosing that.