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Re:Why Free Software has poor usability, and how to improve it by akd on Sunday August 03, 2008 @02:24AM (#265441)
You can reduce the time it takes someone to do something, without knowing how long it takes them to do. That's what I'm working on right now.

If you make everyone's computer 100% faster, you know that you're delivering a net benefit, even if you're unable to quantify it (it's certainly not 100%).

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