"Everybody hates Jira" - that's not fair.. there's a lot of people that haven't used it yet.

Jira scales...poorly. It’s slow and it’s easy to misconfigure into a state that essentially requires a restart or creating a new project/team/similar.

You might also be the first person I’ve seen use “godlike” to describe any feature of Jira.

Basically you and I clearly have much different experiences with that tool.

That's a great question. Most of the companies using us today are small. They range from a single dev team to a small handful of dev teams. We're now starting to work with companies "one step up" from there that are coming with requirements about how to connect things across teams. Early days for this work, but we're trying to be really careful to keep this a tool that teams want to collaborate in and not a tool only a product manager would use.

We definitely have come close to the scale you're discussing but I look forward to finding out! That said, we have had a number of smaller companies drop Jira for Kitemaker.

Jira seems not to scale to 1 user in 1 department (which is actually a regression from the way it was a few years ago), so I don't think this is the right question to ask.