>> What matters is what we say after those, too. There's a big difference between, "It sounds like you're exhausted that. [Solution proposal]" and "It sounds like you're exhausted by that. [Pause, wait for them to expound]"

Really glad you brought up this point too. It comes off as extremely condescending if you don’t fully give someone space to express themselves. Simple follow up questions can be useful to help them develop their thoughts further, but firing back a solution instantly against something they may have put a great deal of thought into isn’t the right thing to do.