I switched to cutting my own hair (and modifying my hairstyle slightly to make that easier) exactly because of the time wasted sitting in the lobby. I don't mind the value-added time (when the hair is actually being cut/styled), but the non-value-added time was too high for me.

I switched dentists for a similar reason; prior dentist kept a buffer of patients waiting to optimize their throughput. I had a dental appointment yesterday [at the newer place] and I was annoyed that I arrived 15 minutes early, because I know they make it a point to bring patients in exactly on time. Sure enough, 2:00 hits and I get called back.

how do you check your balance or transaction ? you only do that over the phone ?

I check the balance when I'm getting cash from an ATM. Transaction logs are sent by mail or I can print them at service machines. Really people, it's not that complicated, it worked before online banking was invented after all ;) I'm not sure if all those services (like the physical mail thing) are available to new customers though, I think those are nudged heavily to use an online account.

I only need cash for maybe once a month. Transaction logs sent by mail are way too slow.

Yea that way much slower and much less convenient compared to online banking.

I haven't gotten cash in over a year and I'll only need to get some more at some point over the next month or so because I was in a store whose credit card system was down.

About the only thing I'd do with a bank in person (other than ATMs) would be either special transactions--much of which you can handle over the phone or on-line these days--or if I still had to deposit sheafs of checks like I did when I had a business years ago. (Though I assume these days most people would pay digitally in some manner.)

I've observed over the past year that even brokerages and the like that pretty much used to require going into a branch have discovered that's actually not necessary.

I don't care so much about the speed of transaction logs but that I can access my records, pay bills, transfer money, etc. with a few clicks.