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Re:Launch HN: Chatwoot (YC W21) – Open-Source Alternative to... by pranav_rajs on Thursday March 18, 2021 @10:40AM (#26503181)
There was some issues with email continuity at that time. This is resolved and the docs for both continuity [0] and email channel [1] are updated.

Let us know if you need some help setting it up, our team will be happy to take a call.

[0] https://www.chatwoot.com/docs/conversation-continuity

[1] https://www.chatwoot.com/docs/self-hosted/email-setup

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