Man I hate how that works.

I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ...

Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...

This raises the question, "How could Octave be so tone-deaf?"

Only for people who want this incident to be part of a grand story arc about the character of OVH. The communication has been fine.

It was a bad pun.

Ah! I’m very sorry. (Doubly sorry? I know being misunderstood hertz?)

Should they be sending emails? Yes, of course. But, you’re being hyperbolic. It’s always, otherwise, Twitter or a status page on their website.

Did the fire take out their database of customer emails too?