Re:UK businesses caught buying five-star Google reviews
by ThorAway00 on Tuesday March 09, 2021 @04:20PM
(#26404425)
Throwaway for obvious reasons:
While working for a big vacation rental company in Portland not named Airbnb, they rolled out a review update that still added negative reviews to the 5 star score, but hid the context.
A rental may have a lowered star rating but the only story you’d see was praise.
Business is not about logic like engineering. It’s about growing margins, and that is entirely emotional.
While working for a big vacation rental company in Portland not named Airbnb, they rolled out a review update that still added negative reviews to the 5 star score, but hid the context.
A rental may have a lowered star rating but the only story you’d see was praise.
Business is not about logic like engineering. It’s about growing margins, and that is entirely emotional.