By implementing a systems solution similar to Stafford Beer's VSM (https://en.m.wikipedia.org/wiki/Viable_system_model). Or to ovrrsimplify the idea, self-managing teams which integrate with their environment for feedback and management for direction (which I believe is the agile/lean practices done properly).
The specific approach to metrics I was referencing as being better is known in cybernetics as an algedonic alert. It doesn't seek or claim to provide information, it only rings the bell of "investigate this area", like a CloudWatch alert for your organisation.
Using metrics to make decisions is the mistake in my mind.
The specific approach to metrics I was referencing as being better is known in cybernetics as an algedonic alert. It doesn't seek or claim to provide information, it only rings the bell of "investigate this area", like a CloudWatch alert for your organisation.
Using metrics to make decisions is the mistake in my mind.