This is a topic we discussed with a colleague earlier this week: everyone's smart to click some buttons on an app,which, even a monkey with some basic training could do, but anything outside their comfort zone is a foreign language to them. Just a few days ago got asked what's the url to login to Office 365. There doesn't seem to be any willingness to think.

As someone who hasn't touched Microsoft office in a decade, what's the URL for Office 365 seems like a fair question. Isn't it competing with Google? I assume they offer an in browser client,

So yes, I have no idea how things I don't use work. This isn't that I'm unwilling to think, things are more open ended.

It's not the part whether one knows or doesn't know the url fascinates me: it's a professional setting, where people are quite used to solve problems much more complex than figuring out what's the url. For me it's the thought process: What's the url? I don't know.. error... error.. error. The equivalent of this is if I'd say to someone I've read a great article on Financial Times website,and they'd reply with: sorry, I can't read it,I don't know the url..

Isn't it also the kind of thing that large organizations self host? Sure they could have probably found it with a search engine, or some employee reference, but asking someone isn't a huge deal.

I don't understand your example. There is such a URL (https://www.office.com/). Or are you just suggesting that the colleague could have looked it up themselves?