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Re:Ask HN: How does it feel to be a dark pattern programmer? by hutzlibu on Sunday March 07, 2021 @03:59AM (#26374353)
" I added yet another layer of frustration to users trying to cancel their membership."

You probably have to tweak your language to match marketing speak.

So, you did:

"implemented a rich UI specifically aimed at the difficult group of unsatisfied customers, to convince them of keeping their membership"

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