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A comment on Student passes 3 classes in 4 years, ranks near top half of class with 0.13 GPA. Parent comment

Re:Student passes 3 classes in 4 years, ranks near top half ... by Alupis on Friday March 05, 2021 @06:57PM (#26363857)
Emails can be deleted, go to spam, go un-opened, etc. The content of the web portal cannot. I'm confident logging into a web portal isn't difficult, and I'm even more confident assistance would be provided if this parent had asked.
[ Parent | on HN ]
Re:Student passes 3 classes in 4 years, ranks near top half ... by aaplok on Friday March 05, 2021 @08:03PM (#26364266)
16% of the US population is computer illiterate [0], mostly amongst the poor. If information is only accessible through a web portal you are de facto making it inaccessible to a significant minority.

Sure the parents could take computer literacy courses, access internet at the library if they don't have access at home, or navigate the school bureaucracy (not easy and not always friendly, trust me!), and we could still play the blame game. But ultimately if we add enough friction that 50% of our users fail to engage, perhaps a review of the system is warranted.

[0] https://www.air.org/resource/description-u-s-adults-who-are-...

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Re:Student passes 3 classes in 4 years, ranks near top half ... by selimthegrim on Saturday March 06, 2021 @01:08PM (#26369235)
Actual functional literacy might be a problem too, let alone computer literacy. Although if she can operate an iPhone maybe not in this specific case.
[ Parent | on HN ]