I think a lot of the people here just don't understand how overwhelmed/exhausted people in serious poverty are. In the USA, with enough gumption and know-how it's theoretically possible to get government-provided internet/food/health care and work your way up to a decent career.

BUT that's a very challenging process, and we should still have compassion for people who haven't managed to pull it off yet.

(I have no input on the specifics of this situation though, just trying to provide some context)

I recently helped an unemployed friend with getting healthcare. It was actually incredibly easy and took maybe thirty minutes start to finish - where "start" was "Do you know if I can get health insurance through this program?" And "finish" was having good health insurance with active coverage confirmed on the phone with papers about to be mailed.

Per a sibling comment, this lady has an expensive iPhone. And floors.