"The product was great until it wasn't. The amount of hours I've lost to try and fix this, including talking to numerous people on the phone, is absurd. "

I find that this is the case with distressing frequency with nearly any big-company product I use. I haven't had this problem with Apple yet (which is kind of surprising, given how much Apple there is in my life), but it feels like it's an outgrowth of corporate size and scale more than anything else.

The older I get, the more I loathe the way corporations create an environment where no one is responsible for anything.