have you actually tried to use their support, it was a single guy, who wasn't helpful, when I asked for a different rep, he copped an attitude.

I still use bitwarden for personal use, but I didn't find the product (2 years ago) to be really enterprise ready. [biggest issue, when you share, you aren't sharing, you transfer your password to a group, this password is then no longer backed up, if you make a personal backup.]

The support issue was we had something go wrong with a group, and a dept. lost the passwords entered, but all the shares still pointed to it, so attempting to use it error'ed out.