My father was so proud of having uploaded all his music to Google Play. It was the single largest source of loyalty for him to Android over iPhone. With the iPhone's missing back button being second.

And since Hangout chat used to be integrated with gmail, many a gmail user saw deprecation notices for ages now. And terribly unhelpful deprecation notices at that. They basically said something like "I'm going to stop working soon. You should do something about that."

To be fair, the music he uploaded does transfer to YouTube Music; but that doesn’t help that it’s a far inferior streaming platform.

To be fair to the customer who lacks anything like the power of one of the world's largest corporations:

he is the victim of a bait-and-switch.