Design and UX-wise, the current laptop market is a shitshow and Apple seems to be the only company that consistently cares about the little things. Sure, they've messed up in the past (butterfly keyboards), but there is still a sense of progress.
Not only was that not the case, it was worse than my own pessimism that I started with.
The fan noise and the trackpad were so bad to the point that it felt like a joke, even though I knew it wasn't. People are just oblivious to this stuff and march onward none the wiser, even the people who should be doing things like comparative analysis on quality against their competitors' products.
I returned it after doing all the windows and driver updates, choosing "quiet mode" in the Dell Power Management software. The fan would kick on while cpu strolled along at 10 or 15%. Replaced it with an xps 13 which has been fine. (I have had several xps so decided to chance it).
Perhaps it needs to be a score via a user test e.g click these small randomly appearing boxes in the shortest time possible