My support issue was that I had a dead box and needed it to be available again. Their system thought it was up, but I could not reach it. There was no live support, just submit a ticket and pray. They need real-time support. I’m fine paying for it. Hell, bill me per minute, but I needed eyes in the issue. Instead of waiting for some unknown time for a support response, I deleted my stuff and rebuilt everything. If this were backing a commercial offering of mine, this would be unacceptable.