- Seamless integration with the merchant billing system. I.e. free trial(s) are credit card up-front automatically, with zero friction for the user.
- "Free" marketing in the App Store.
- Access to paid advertising in the App Store.
Good partner support is just not one of them :)
This is revshare of what the shopify partner bills the shopify store owner.
It's identical to apple charging developers a revshare of payments billed through the app store.
Not saying it's good here, just clarifying that it's not card processing fees, it's platform fees + billing fees.
As of now, the app pays for the mortgage, car payment and then some so I can't complain too much I guess.
That's wild considering they're headquarters is in Ottawa, Canada.
Offtopic: They are a large Rails shop and apparently are on a hiring binge this year.
It sounds like developers don't really own their app/code, own in the sense of you build, maintain and support it. Working in an organization with support outsourced makes me think they are getting large enough that bureaucracy is growing.
You'd think being an org with lots of engineering they would understand that API support for devs building things on their platform is kinda important and maybe shouldn't be lumped into general support. There are reasons why devs pick Stripe.
How much of a revenue bonus would be enough incentive to install a specific shopify/plugin/minor-UI-tweaks addition to your store ?
3%? 10% 1%? Lets assume I can convince you we dont share your data or harm your business.
You have to argue your way through an army of outsourced supporters who are equipped with nothing but the public Shopify docs, until you get to a real employee who concludes it with a "sorry, but we can't help".
Some of my issues:
1. If you're not American, you will be forced to hand over 3% of your 80% revenue cut to PayPal. (Unless your MRR cut is >$30k)
2. Sometimes Shopify just kills features, which merchants and partners rely on. Sure, we get a notice that the API will change - but how does that help, when there is no alternative way to achieve the removed functionality? I was lucky enough to get through to someone who knew someone at the dev team, but the response was once again "sorry, you're not a priority".