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Re:Whistleblowers: Software keeping inmates in Arizona priso... by majormajor on Monday February 22, 2021 @02:14PM (#26229034)
The lack of desire to get things right throughout the bureaucracy is the problem. The software is just a mechanism. Other organizations that actually care figure out ways to get things right even when the software has issues.

You can see in the film Brazil, from 35 years ago, that this was already a problem and concern even without modern software.

Re:Whistleblowers: Software keeping inmates in Arizona priso... by dTal on Monday February 22, 2021 @03:32PM (#26230179)
Much older than that. The blackly humorous 1965 short story "Computers Don't Argue" by Gordon R. Dickson is pretty much the definitive "software as a bureaucracy" story. No spoilers - it's short and well worth it:

https://www.atariarchives.org/bcc2/showpage.php?page=133