Re:Judge: Citibank isn't entitled to $500M it sent to variou...
by dragonwriter on Thursday February 18, 2021 @03:10PM
(#26184802)
> The first UI issue is the obvious lack of intuitiveness.
You can't judge intuitiveness without knowledge of the intended userbase and usage pattern. A sovereign app for specialists in a process can be intuitive with a design which would be radically unintuitive for an occasional-use app for people only tangentially aware of the same process.
> Looking at the evidence, I would say this is a pure UX/UI issue at root: three people got confused about what they needed to do, and they all thought they completed their task successfully when they didn't.
It's definitely a UI/UX alignment issue, where the understanding/knowledge of t(at least some of) the current users is not aligned with the assumptions of the UI.
But without knowing a lot more, it's hard to tell if the real problem is UI/UX design or processes and procedures for maintaining, assessing, and addressing (whether through system changes or otherwise) the current understanding and evolving needs of the current staff.
We aren't at the point where it is legitimate to expect software adapt automatically to changes in the userbase.
You can't judge intuitiveness without knowledge of the intended userbase and usage pattern. A sovereign app for specialists in a process can be intuitive with a design which would be radically unintuitive for an occasional-use app for people only tangentially aware of the same process.
> Looking at the evidence, I would say this is a pure UX/UI issue at root: three people got confused about what they needed to do, and they all thought they completed their task successfully when they didn't.
It's definitely a UI/UX alignment issue, where the understanding/knowledge of t(at least some of) the current users is not aligned with the assumptions of the UI.
But without knowing a lot more, it's hard to tell if the real problem is UI/UX design or processes and procedures for maintaining, assessing, and addressing (whether through system changes or otherwise) the current understanding and evolving needs of the current staff.
We aren't at the point where it is legitimate to expect software adapt automatically to changes in the userbase.