At a previous very well-known employer, they had also overpaid Oracle 5+ orders of magnitude for the value of their software and had an entire floor of developers, analysts, and other support roles building what they needed into purportedly “off the shelf” software.

One day, a novice-level Java error in Oracle’s code caused a multi-day outage requiring data to be restored from backups and reloaded to get any functionality back and several months of that group deploying duct tape to get everything working.

For a consumer app, people would leave in droves as one star reviews poured in. In this case, they solved this by inviting the relevant VP to a football game in the corporate box with the account rep, both of the same fraternity, and starting that Monday nobody in management talked about the outage publicly again.