Re:Judge: Citibank isn't entitled to $500M it sent to variou...
by dheera on Thursday February 18, 2021 @12:13PM
(#26182528)
> stuff like UX doesn’t matter as much as cost
Sure but until the UI is so bad that you end up accidentally sending out money you didn't intend to, it is important.
Separately, In the business UI I used previously with Citizens it was so easy to get locked out of your account (and I had no time for phone calls, which was the only way to unlock it after that) that so many payments were made late because I had no other choice; my schedule was already full and the payment would only be made when I could schedule time for that stupid phone call.
That led to delays and late fees of sorts, and that is money as well, all because of a bad UX.
Sure but until the UI is so bad that you end up accidentally sending out money you didn't intend to, it is important.
Separately, In the business UI I used previously with Citizens it was so easy to get locked out of your account (and I had no time for phone calls, which was the only way to unlock it after that) that so many payments were made late because I had no other choice; my schedule was already full and the payment would only be made when I could schedule time for that stupid phone call.
That led to delays and late fees of sorts, and that is money as well, all because of a bad UX.