Before buying a NYT subscription, here's what it'll take to cancel it

Re:Before buying a NYT subscription, here's what it'll take ... by seer on Thursday February 18, 2021 @02:51AM (#26177156)

What a great attitude! I wish more businesses were like that. I had to leave a startup once, that I as a senior dev managed to drag to profitability, because I saw how they treated their customers.

It was such a sad experience- while helping out with the customer side I was wading through emails _begging_ to cancel their subscription. Some people were closing their bank accounts to do that, because the founders intentionally introduced dark patterns to hide the unsubscribe functionality.

I mean yeah they did get a fair amount of money from those schemes, but they did loose all of their senior devs in the process.

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Re:Before buying a NYT subscription, here's what it'll take ... by Silhouette on Thursday February 18, 2021 @03:37AM (#26177418)

I was wading through emails _begging_ to cancel their subscription. Some people were closing their bank accounts to do that, because the founders intentionally introduced dark patterns to hide the unsubscribe functionality.

I personally don't think routine cancellation policy should even be up to the business. Deliberately preventing customers from cancelling a subscription that they are entitled to cancel, or making it unreasonably difficult or intimidating to do so, should be grounds for legal or regulatory intervention to protect consumer rights.

A basic rule along the lines that subscription services must provide a means of cancelling that would normally be no more demanding than the means of starting the same subscription seems fair to me.

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